There are two main ways customers can change the pick-up person: - When confirming an order, customers can include an alternate pick-up person. The day came, and they called me to say theyre coming. Sorry to say 🥲 Buying the washer and dryer was easy, but the installation contractors couldn't install on two separate attempts. First two idiots from Gem Appliance Delivery dented the fridge door on the fridge and ruined the new paint on the walls moving it in. I presented the original receipt and item to customer service. We found out after numerous calls to Home Depot associates and getting a phone number from an associate. When I placed my order on line and arranged installation none of this was addressed.
They did allow me to mop the 12 year old dust from under the pedestal, and they left it in my garage and took away all the connecting nuts and bolts. Please note the tracking information provided with the shipping confirmation will reflect the delivery to the certified professional's location. Of course when he installed the fitting and flex line assembly, the flex like became all twisted up. Another employee stepped in and reached out to the store manager.. Wish I had read these customers' reviews before spending ~$5, 200 and trusting Home Depot delivery! Rep told me I would get a refund in 3-5 business days. Be prepared to pay the return shipping costs unless the reason for the return is an error by The Home Depot. I don't want to have anything to do with this place. No matter which Macy's we shopped, the experience was consistent. There are no scheduled appointments for Basic Delivery. You can extend your pickup window by one day by signing into your online account or visiting your order details page. Like how long before it will be running properly.
Free installation is a scam. Home depot delivery a fridge at mothers house and we pay to bring the old fridge down to the basement, because they are older an is no family or friends arorund them to get help the delivery people they NOT honored what we pay they say go back to store, no good service from delivery department. Before placing the order, I inquired about the annual Labor Day sale and the rep informed me that should the price decrease, a credit would be issued. WORDS CAN'T EXPRESS MY FRUSTRATION & ANGER WITH HOME DEPOT!!! Whole appliance is a joke. If your plant dies just bring whatever is left of it, the original pot it came in, and your receipt, and they'll replace it or issue a refund. I asked about the shipping bolts being removed and he said 'I did that a long time ago which meant he removed them at their warehouse and trucked my front load washer a lot of miles with no support on the drum mechanism - a big no no. Their is no accountability, you cannot get through to them. It was set up for installation. Have your order number and ID on-hand. This is a handy feature if you live a LONG distance from the nearest location, or you just have trouble making it in-store for whatever reason.
Temco was the company and Home Depot will not fix the problem. Never dealing with Home Depot again. As you can imagine, right hand doesn't talk to left hand and you're stuck with no one to complain to when something goes wrong because they both want to blame each other and home Depot doesn't take responsibility. Upper support bolt stuck in the old one and they had no tool to cut it (Remember this is a delivery/INSTALL place) and said someone else would come out to take care of it and do the install. So the poor CS rep I spoke to talked to me to try to resolve for 30 minutes. A week later the dishwasher was rescheduled for delivery/install.
Now the delivery company just calls to say someone has to be there by 1010 or we have to reschedule. I'll take my money elsewhere. From our store to your door, arriving when convenient for you. The contract stated that the old refrigerator would be removed. The plumber for Home Depot only comes here once a week! To cancel an appliance order, visit My Account or Track Order to see your order details and click on the Cancel Appliance button to cancel the order online.
Be prepared to pay a 15% restocking fee on these items. The pickup times varied from 2 hours, 42 minutes to 17 hours, 20 minutes. The Home Depot has become synonymous with the American home. Free Curbside Pickup – Order online for convenient store pickup daily from 9 a. m. The Home Depot now offers free delivery on over a million items online for most orders over $45. Customers can do this by entering the pick-up person's information during the checkout process. I purchased $4, 000 worth of appliances to be delivered to my new house. Its location on this page may change next time you visit.
Terrible customer service/communication with both Home Depot and Innovel Solutions. I told him to measure the door, he refused. Oven connected and kept smelling gas. I said screw it I'll install it myself. Very unsatisfactory customer service experience with Home Depot delivery. Trust this review and go elsewhere or pick it up. They then proceed to walk slower and take their sweet ass time while cars are backing up down the street. I said I wanted the new washer put on that pedestal so I didn't have to bend over to load the clothes or I would have bought a top loader instead. A 2 hour, 4 hour or all day delivery window option is scheduled online at time of purchase. I no longer have a Home Depot credit card (and yes they do offer bogus discounts and credit card offers).
You will be gambling with your hard earned money if you do. Your Order is Ready for Pick-Up. Turns out the hoses were installed backwards. You do not need to be present at the time of delivery. They loaded the truck with the wrong one!
I ordered a black stainless steel dishwasher on 12/19, my expected delivery date was 12/28 and it did indeed come on 12/28. They are not properly trained and dropped the tools on wood floor several times. If the order is not picked up within a week after receiving the confirmation email, the order will be canceled and the method of payment refunded. See the Christmas tree skirt availability for two teams above. ) Called to reschedule. Delivery service damaged the washer, took it back with them and promised to return 2 days later... Eventually I called Southern cal gas co and they plan to come out to hook up in another four days Wednesday. I ordered the range 3 weeks before delivery date with delivery date as 07/21/22. I had 3 failed delivery/ installation. We bought refrigerator. The agents are very unhelpful and highly incompetent.
Only scanned bar code on receipt. ) Curbside Pickup: Order at a store offering curbside pickup to have your items dropped off in your car. After installation, I did notice a few issues, which I reported immediately and are being addressed. Why am I paying for delivery if I have to deliver it to my home myself! Originally ordered Samsung washer and dryer, they were delivered Nov 6, 2022. We shall see if it works when we plug it up tomorrow.
Call HD, was told plumber would call in 72 hours to put in water line, then installation would be scheduled. They cam looked around and told me they can not install but did not give a reason why. Two scheduled deliveries and they didn't show up for either one! This caused me to lose rental income, this was for a rental property. So the Dishwasher was rescheduled for Delivery and installation for May 25. The delivery guys dinged our walls going all the way upstairs, ruined our banister, took a chunk out of our door and doorframe while trying to get it through the door, didn't cover the open wires coming out of the back of the dryer, blew our circuit breaker with the first dryer they brought because they wired it incorrectly so they had to take it away and bring another one… worst experience I've ever had with a home delivery.
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