I paid Home Depot for the appliance and installation. Bulk Delivery is made by a delivery truck. From your cart, select "Pick Up In Store" from the options under "How To Get It" and choose the store you would like to pick up from. Home Depot's billing / credit system with Citibank is atrocious and I'm sick of trying to deal with it plus their CEO is a giant a-hole to boot. I can not put into words how bad my experience was with home depot their customer service is the worst and they do not care, do not buy appliances from them. Be prepared to show a valid I. D. as they will track your return history this way. This is especially true if you're okay with store credit or an exchange. This was done at my expense. Day came and unit showed up as scheduled but installers didn't know what they were doing. I don't care to see his RED underwear and more than half of his butt.
I called 2 other times to confirm this throughout the day. I am so furious with this level of customer service and will never step a foot into Home Depot. We use intelligent software that helps us maintain the integrity of reviews. After many phone calls an associate at Home Depot Ancaster named Donna, was finally able to track it down and clarify for me. Dispose of it by myself.
When I called Home Depot to inform them of the situation, I was told my appliance wouldn't arrive for another week. I checked the delivery status and said: ATTEMPTED, SORRY WE MISSED YOU. The hardware bolt places looked exactly the same to me, but I never got the chance to measure, as they were focused on hurrying me along and getting their extra money. When told they said it was the counter top, nothing they could do.
2nd team said that the dryer required a hard pipe. They were so concerned and helpful. On 9/29/22, the refrigerator arrived at my new home. Do not expect the customer service person to be capable and find out the correct status of your order or even offer alternatives or suggestions if something is messed up. Generators – 30 days. This person can pick up the order by showing their government photo ID, copy of the confirmation email, and order number. But that outsourced model would require: Step One (third party de-installation), Step Two (third party delivery), Step Three (third party haul away, and Step Four (third party installation). Hours later, no word so we call only to find out the manager we had contacted isn't in the store. Items were ordered that were as similar as possible because assortment varies slightly between stores.
If u dont absolutely need an apploance folks dont buy anything right now! Like how long before it will be running properly. Two young men, ages 22 and 26 came in with wet shoes without anything to cover their shoes and reeking of MARIJUANA. As he is doing that the two guys are telling me that it would not fit through either of the doors and they could not bring in the dryer or take the old dryer as agreed upon at purchase. Honestly, they couldn't care less!
I had to purchase anther refrigerator from a different vendor. Also the drivers were not supplied with a dolly with a strap. Both were corroded open. I live on Vancouver Island and tracking shows it is still in Mississauga. Once they identified that it was broken, they had to reorder it and it took as many days to deliver it the second time as it did the first time. Around 5:30PM I reached a person at the delivery service number who put me on hold to contact the delivery service; after 23 minutes on hold, she hung up. Another four day wait. Again nobody calls, you need to call again and reschedule the delivery as you need your appliances.
They continued to say they couldn't install and told him to call a plumber first. The delivery guy said there's no sense attaching washer since we needed to fix the vent. It finally came two weeks after it was first delivered broken. Nothing done according to GE management is involved. The first guy tells me that it would fit. They somewhat righted the wrong by re-scheduling new delivery (3 days after the nightmare as earlier and after several negotiations), bringing the new refrigerator from the garage to kitchen 4. What to do after you place your order: Wait to receive an order confirmation email or text with detailed directions for picking up your order. You receive no call from the driver so you call the delivery company that tells you they have no information because the driver has not contacted them to let them know the status and if it's past your window don't expect a delivery and you need to reschedule. It feels sooooo frustrating. To cancel an appliance order, visit My Account or Track Order to see your order details and click on the Cancel Appliance button to cancel the order online. I called the store to complain, and they could have cared less and the assistant manager actually suggested that I rent a dolly from them and do it myself.