Am still paying on this bad product. About a week ago a representative contacted me a recommended me to use to file a claim but that is not working either. After reading all of the bad reviews. Jerome bought 8 identical dining chairs. We solved the question!
Most of the reviews on here are exaggerated lol!!!! The follow up from the company has been totally but very pleasantly unexpected. Jerome bought 8 identical dining chairs for a. She was very rude and spoke to us like we should have known how to handle that situation better. We were told that it was a special delivery and that the headboard was going to be delivered in February, while the rest was going to be delivered at the end of December. We are very disappointed by Rooms to Go for their unprofessional handling our purchase as we requested to be compensated for our troubles and time we were laughed at... so we cancelled our purchase. Best customer service and thanks to James.
Before we hat the chair 1 year a seam came loose in the footrest. I'm so disappointed and know they have loss a good customer. Now I have to have they come replace the headboard and now fix my wall. We found an item that would have worked, but I had yet to check another source. He then responded by saying I didn't gave you my number to sell furniture not for you to threaten me and if you have an issue call my managers that are with me right now. It's almost noon now & I've been on hold for another 3 hours. No available dates to deliver until two months later which was 4 days before Christmas. Jerome furniture bedroom sets. We went to Rooms To Go in Waterford location store #110 on 11/29/2019 to purchase a New All Leather livingroom furniture.
We've basically given the store an interest free loan for eight months, and it has given us nothing but a headache and heartbreak. The delivery came on time, in fact earlier than expected which was a nice surprise. Jerome bought 8 identical dining chaire unesco. A return with him and Rocky was guilt free and even pleasant. Situational awareness, folks. I realized the bottom part of it dangles too far down from the rest so feet aren't truly supported.
So, apparently this is a problem there as well. And to make matters worse the General Manager does know his products either. Told truck is on its way to our home, 45 minutes after four hour window. Jerome bought 8 identical dining chairs. The total shipping weight of all 8 chairs with their cushions is - Brainly.com. I purchased a bed Oct 2019, I didn't receive my daughter's bed until January 2020. On Dec 3, the RTG delivery came out, with no expected advanced notice of a window time, or even a phone call informing us that they were at our home. He assisted us with package options and accessories. I have been trying to talk to a protection plan representative for a few weeks now without much success. The problem is that he opened a credit line with out our permission. Do yourself a favor and go the store down the street.
Some of the sales they have aren't actually sales when actual price was $699 and now it's $698. One thing I learned after my experience of spending a total of 15 to 20 thousand on furniture at several different stores to put into a brand new home.... Find out ahead of time about delivery and set-up costs, especially if you plan to spend many 1000's. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. When they delivered it every piece except the nightstands were broken. I received a text message from Rooms To Go on August 16th, 2017 stating that our cabinet would be delivered between the hours of 4pm - 8pm. This place is awful!!!! The guy assured me they would have someone bring it the next day. They confirmed our order on Jan 23, 2021. I know most furniture company deliver time about one to two week. I called the store on Sunday morning and spoke with Scott who was sympathetic to the issue and attempted to assist but had no luck, he actually had to share the news that it would now be 2+ weeks until I could receive my delivery again I was dumb founded as my order was on the truck less then 24hrs ago, Scott escalated it to Jill (Another Mgr. )
I was stupid enough to open an account for financing but this company will get no more of our money, and I'd suggest everyone stay away. I entered the store and noticed several sales people standing around talking. The staff was helpful and super friendly. I said something to one of the employees and he said it was WAYYY worse at the Hendersonville store. The unprofessional attire( pants hanging off their body exposing under garments) along with leaving trash and nuts and bolts in my driveway leads me to encourage everyone to avoid Rooms To Go all together. Customer Service Phone: 800-477-2222.
We were in our apartment the whole time when the driver said he came, only to be called 20 minutes later saying our delivery was missed. Then while we were still waiting on the living room furniture we made another trip to the store and got with our sales person for a dining room set and kitchen table and he was able to get that all added to our living room furniture delivery. I told them about what happened, and they said that they are taking care of this issue right now. Avoid Rooms To Go Furniture Is Trash 5000 1 Year Later Falling Apart. I have found some local taco shops for cheap Mex that is good. If applicable an estimated four-hour window may be provided. He then tried to tell us this a furniture store and we have to be professional as he was shouting, pointing and now trying to see what happen in the first place. But, the couches & the table were both very nice, and once delivery was finally made the guys who brought the couches in were awesome, fast & courteous. Call for service on lift chair on December 1st, service couldn't come until December 22nd. I right away called the 1800 number. By this time I actually had found a couple of pieces that I was interested in.
He explained to me that he had been in contact with the head of the delivery department and that our replacement cabinet would arrive on August 22nd, 2017 between 10 am - 2pm. If I had known that I probably would have just left it as delivery. RTG sells products that last less than two years. We got a delivery with missing pieces, and when trying to replace it we never got a call back after being promised two times, and then when they set up delivery for what was wrong they said after 5, showed up at 1 and then left because we weren't home.
Would not buy again. SO if you actually want your furniture delivered in a timely manner with all the pieces or want a store that stands behind their products, I suggest you look else where. WORSE COMPANY TO BUY ANY THING FROM. This's my first review company I try my best to type! They will not reprimand their employees who caused the issue. Scheduled a delivery date. 3 deliveries were a nightmare!!!! Buyer beware, run away from this place unless you enjoy being pressured and humiliated!!! I continued to browse for quite some time and realized that no one had approached me. Within a day the boxspring was exchanged. He was not very courteous and he said that wasn't his job in the company.
Now it is 10/21 & I still do not have a new mattress. It is also very well made. So, today someone did deliver the lamp. I paid for a desk I can't even use or put together. Search dining chairs in popular locations. 3 Year Limited Warranty Pro-rated. I hold two Rooms To Go credit card accounts and have spent thousands at Rooms To Go! The delivery people very rude and after all that left their trash in my home and left my door wide open and walked away. The first time I walked into the store, he was the only sales person that greeted me and was eager to help. I am not a person that likes to go into a store and speak to a person in order to understand what I am buying, I am really good with researching online and feeling comfortable with completing my purchases that way.
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