A Crate and Barrel gift registry keeps everything you want in one place. Tesco Phoneshop Repair Tracking. If you are patient, almost everything they have will eventually go on sale in the store or online, and you can score some major bargains (although it used to be a LOT easier when the economy was tanking). The complaint has been investigated and resolved to the customer's satisfaction. The salesperson we met at the front gave us some tips and then let us wander.
We'll unload your items and place them right where you want them. No communication whatsoever of the change. Last but not least, all our services are absolutely free. Discover living room furniture in classic and contemporary styles. This is the biggest Crate and Barrel that I have ever visited. Finally found out that it would be available early February. Again - no wonder the store is so poorly run -- the "leadership" is horrendous! I've bought furniture from about ten different stores in my life, and the pieces I've gotten from Crate and Barrel have been by far the most durable and long-lasting. I love it more than Pottery Barn (too shabby chic), Restoration Hardware (more hardware than furniture) and more than Z Gallery (too much purple crap and Melrose meets a brothel type stuff). But heaven forbid you should need help with a return. What good is that????
When your Lugg is complete you'll be asked to rate your Luggers with the option to tip them in the app for a job well done. I love Crate and Barrel for gifts. Most stores, when they don't carry stock (as this one does not carry ANYTHING furniture related in stock; lamps, carpets, tables, chairs, sofas, dining, etc... ) have EXCELLENT delivery information and go the extra distance to keep you up to date on your order. And even worse my Daughter. My salesman Mike Dion in furniture was very patient and helpful because I'm very tall and furniture buying can be difficult. You have an option to leave a number. He was scheduled to be at my home between 7-9 AM on a given morning. Crate & Barrel / Euromarket Designs reviews 32. frustrated. Luckily I called the 1-800 number on my Crate & Barrel card and spoke to a customer service representative who was able to remove the charge for the mirror from my card and cancel the order. Purchased Willow Sleeper Sofa from CandB online mid-April. Shop sectional sofas, ottomans, media consoles, accent tables and daybeds. They had no problem getting the couch onto the freight elevator and bringing it into our condo.
If you make a spur-of-the-moment purchase like a couch, rugs, lighting, or anything big and bulky, use Bungii to get it home the same day. I was patiently waiting until the 27th. I did not proceed to have another replacement as I was frustrated with the service and did not want to waste additional time to wait around for what would seem to be a never-ending issue. My receipt also said delivery is early December, which is about 6 weeks from the purchase date. I expect Crate and Barrel to reimburse us for that full amount since our purchase price included delivery and Crate & Barrel failed to deliver the couch. Just good 'ole Jennifer and her solution. So, ok, we dealt with that, cause what could we do. I tried really hard to rearrange the delivery schedules but I heard that they don't indicate the schedule or I have to pick them up by myself.
My son called and got the info to send it back and Fed Ex had it shipped back to me NOT to Crate and Barrel. This was at the Yorkdale Store, avoid at all costs if you want to avoid bad service. Sears Parts Direct Order Status. They said they would expedite it and delivery should take one to two days. I was relieved and happy plus very happy to have given Mike that sale. That's always a perk, especially in a place like Beverly Hills. I was in the store... Customer Service and Credit Information Gathering Procedures. The customer service woman said the earliest they could come get it was on June 28! Love the products and services. I called corporate who helped me get the amount reduced to 50% of my total order. You don't even have to leave the couch. Never dissapointed If Not for $ would Buy everything from here. When I attempted to return the item online, even though I checked the box that says item arrived damaged, it says I must pay $11.
Additionally, their furniture is incredibly boring. Stay away from Rustic Point Furniture! Within a year the teak wood bed fell apart. If Crate and Barrel wants to grow their consumer base they should consider adjusting their return policy.
Emailed the customer service number and no reply. I will be telling everyone about this head-aching experience. We never even received a response acknowledging that they received the message, something that almost all companies do. Greenlite charged us $450.
She said, "oh yeah" and stared blankly at me. After another discussion she finally said they'll replace it & I requested they also put it together so I don't have to hire a handyman again. This location is right at Fashion Square. She placed the order with great difficulty, and only after someone else came twice to assist, and I was given a delivery date of June 5th. Other reputable companies, like Amazon, accept responsibility for the integrity of their offerings and include a refund of shipping fees when they are at fault. At first, I thought that Crate & Barrel... At first, I thought that Crate & Barrel are just for traditional furniture style folks with too much money in their pockets... but I was just proven wrong today! I ordered the parcels table in early November and was told it would be delivered the beginning of January. Here is the response I got from them: Your review cannot be approved for one or more of the following reasons: - mentions a competitor - directs business away - includes personally identifiable information - mentions shipping complaints - includes inappropriate media - contains a URL - is vague or needs more detail - includes profanity - raises product quality/safety concerns So yah, if they moderate every review to those guidelines then they only accept positive reviews. Three weeks after, MYWIFE, received a letter from Crate & Barrel's credit card company saying that they could not approve HER application as they could not verify HER social security number. I went in and talked to very nice young man and I purchased another table that had similar features, but made out of a different type of wood. Kind of like those tables at restaurants that you need to rip up coasters and stuff them under so you can eat on the table without spilling your drink on yourself. I asked her what the price was going to be. Waited home all day Saturday only to have the driver tell us he only had a base - no table top. We told him that we wanted the delivery on a specific date when we were available after 12 noon and specially said that we were only available for the delivery in the afternoon.
I ordered several thousand dollars worth of furniture a weeks ago and was told it would take a 2 weeks until delivery. In addition, the salespeople aren't that caring when it comes to the situation and can offer no information on when the product will arrive. The mark crossed 3 of the slotted panels on the front doors. Search your computer for the XML file. Not bad considering the quality. The problems started with our original delivery. If you return something defective (even if it's clearly a manufacturer defect), bring in your criminal defense team as they will insist you did it 2. That was their answer. I am a *very* satisfied customer.
Just enter the order number and email below. C&B is the place to find modern, on-trend pieces.... and don't shy away from the sales section! Still here I sit with no table. It's usually quiet and has comfy sofas and beds to check out. Damien, the sales manager there, was absolutely wonderful. When the delivery men opened it in my apartment (scratching my hardwood floor in the process), and we realized it was wrong, they wouldn't take it back and told me they weren't permitted to do that, and that they had to leave it with me as a "loaner. " I explained I clearly didn't need a loaner as still had a sofa in that space, but they still did not take it with them. Extract the XML file from the folder. She told me (in a rather unapologetic tone) that the shipping company's previous week's vacation caused a backlog on all deliveries and that mine was never even scheduled (despite the confirmation of delivery on June 23rd). They tried to replace it 3 times, every time they delivered mirrors with rusty corners. I will NOT recommend this store to anyone who work hard for the money they spent wanting a reliable customer service experience. After hitting almost every furniture and home store in the area, I can say that this one outshines them all.
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