Whenever it tries to connect to the NOW service, I get an error stating "Your ISP's DHCP Does Not Function Properly". I've been having the same problem since mid last week. The options on the TD-W9960 are slightly different as there is no "ISP" option. It already dropped like 3 times today already since Sunday night. Were you supplied a Hub Two as part of your FTTP installation?
When logged into my router's setup page, I am seeing a message "Your ISP's DHCP does not function properly" - any insight into what that could be caused by, and if it might be causing my current issues? Not too mention, with static IPv4, no FTTH, and forced IPv6 that doesnt work, there is officially ZERO reason keeping me with Rogers. Do you happen to know the ticket number, and if so, can you post it so that other customers can use that for reference purposes? After that I thought I was in the clear (Rogers was pushing something to my modem? )
Can you log into your router and make sure it's using the account password? Rogers tech support on the phone, was very clear to me that they can not even login to our modems remotely using IPv4 anymore, nor can they 'see' any such assigned address, even when I can see one on my end still, most of the time!!! It happens at random times and certain devices will drop the connection while others will have it. WOW - thanks for the explanation! Sometimes for then once a day. Looks like I'm in the same boat. Then I set up my new router again and everything is solved.
For a week it was showing all zeros except for what looked like an IPv6 address in the IP Address field preceded by 0. 5gbps eth, router, that fully supports IPv6 native from ISP..... Both of these units were fully functioning on Sky Broadband. Switching from Aggresive DHCP to normal mode. I've identified that your connection is affected by the same issue as Here which we have logged as an incident (for my ref: IMT-8090). I have an asus RT-AC86U router hooked up to plusnet over fibre. I'm ready to switch to Bell at this point. They also appear to have changed their DHCP IPv4 policy, where as, prior to these updates, IPv4 addresses were assigned at random, first available unassigned address.... Now... We have static IPv4. Happy to share config screenshots if that helps!
DrFishFlan I don't have Plusnet FTTP but my understanding is that you need PPPoE which doesn't fit with your mention of DHCP. I am experiencing the exact same thing! Everything is pointing towards the WAN feed, but I'm not sure of what it could be??? This should sort it for you, but probably worth trying the Plusnet Hub just to check that the connection is working. TP-Link United Kingdom (assuming the setup on the TD-W9960 and TD-W9970 are similar). Changing my password and updating on the router (after testing login on the the plusnet support site). Which wasn't new btw, it was clearly "renewed"/used, clear scratches and light cosmetic damages on the rear of the unit in general, and all around the ethernet outlets. Also, when I go to the DOCSIS WAN page, the DOCSIS Overview section directly below is fully populated again. I've been pulling my hair out constantly and have been restarting the modem daily. I've been dealing with massive DHCP issues in the past week, using the CODA 4582 router, most new devices I connect have issues where I can't reach certain sites, my xbox gives me a DHCP error, and my router stopped working with a DHCP error. I had been running the latest (3.
When you are setting the TP Link up in modem only mode what options does it give for ISP in step 5 from here: How to setup TD-W9970 Router in Modem Only Mode? This COULD be one possible part of the issue leading to this problem happening over time, and not always repeating exactly the same way for everyone.... So, a small update from me, for what it's worth at this moment... The config I have in the ASUS is using DHCP Option 61 with a working username and password. Now there's only an IPv4 address in its place and I have a DHCP Lease Time counter again. I'm surprised you had to make any changes, as coming from Sky I would have expected it to just keep working. As I did not experience any DHCP issues from Thursday to Saturday ever just 30 mins ago it just happened again! As I said previously, without Rogers informing anyone, especially 3rd party Router manufacturers, they were doing this, there is no built in support for most devices to handel the loss of IPv4 while still having IPv6. I had started another thread regarding a new setup after waking up to an issue with my Asus router this morning (RT-N66U), but while trying to finalize my game plan, I was hoping for some assistance on possibly getting my current router back up and running to get me by. I contacted Asus and confirmed this just over 48hours ago. 3 WAN, WAN Connection Type needs to be set to PPPoE, here you should add your broadband username. This goes away if I reboot the modem and everything works fine for the day then by the next morning I have all the issues again. None of the above have helped.
You indicated that "You will need the firmware update to be applied manually from Rogers and there is no other recourse as far as we were told". I've never had to deal with this before but it's getting extremely frustrating. I need to reboot the modem each time to resolve this. I've unplugged and restarted both the modem and router, checked various cables to see if the specific cable was the issue, as well as verifying with a switch that no connection was happening when connecting the router to the switch. AlphaKilo07 what firmware version is your modem running at the present time? I should say I have a tech coming by tomorrow but most of the time they just add a thing to my cable and leave, I hope they take this problem seriously, most of the time it feels like they do a band aid fix and are eager to leave. It shows a wifi signal, but with no internet access.
Still trying to digest it and understand it. I ofund this track on Rogers forum which is related: Thanks. Hi @drFishFlan, I'm really sorry for the problem with your FTTP service. Swapped Hilton router out 3 days ago but nothing has really changed. My modem was acting upon Thursday where I can't log in properly and was super slow when trying to do so. However, if I configure my TP Link as a router with a Sky(MER) profile, it connects immediately. As long the Internet services is being offered (with CODA-4582) we shouldn't expect this to be normal. My router from time to time, momentarily lost the connection to the Modem (hitron CODA-4582). This forum is moderated by volunteer moderators who will react only to members' feedback on posts. Any idea or is/are there any setting you I try. This works for me, not sure if works for you but you can try. As already been stated you need to setup the ASUS for PPPoE connection. Have a look at: @drFishFlan Plusnet do not use a DHCP type connection on FTTP, so as @markhawkin says you need to set up a PPPoE connection in the router with no VLAN ID configured as that is dealt with in the Openreach ONT. 0, while the IPv6 address was still valid.
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