Generally speaking, warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, general wear and tear etc. Please see the relevant manufacturer's website for full warranty information. Faulty, Damaged or Broken. Head Set: FSA Orbit I-t, Integrated, Top 1 1/8", Bottom 1 1/2". Cassette: Sram XG-1275, 10-50T.
If the product is found to have a defect you will be offered a refund or exchange (if available). Fully complete the returns slip and include it in the package. Signing for delivery receipt of items that have clearly been damaged by the courier is the responsibility of the receiver. Infinity Cycles Durham | CUBE Bike Store Durham | The North East's Largest Independant Bike Shop & Cycle Repair Workshop. You are responsible for the item until we receive it therefore we suggest you return the parcel using Royal Mail Recorded (Signed For) Delivery or similar. Goods must be accompanied with a covering letter. Cube reaction c62 race 2020. You may send goods back to us using Priority or Guaranteed services but we can only refund the approximate 2nd class postage cost. We will not refund the postage paid by the customer on unwanted returned items or sizing issues (so please contact us regarding sizing prior to ordering if you are unsure). Important information to note about returning faulty, damaged or not as described items: Pauls Cycles issue no warranties, all warranties are issued by manufacturers. Front Fork: RockShox Reba RL Air, Tapered, 15x110mm, 100mm, Oneloc. Twelve50 Bikes conform to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order. With exception of Warranty Claims, Faulty or Damaged goods (See terms below), we can only accept a return on an item if it is completely unused and in its original condition.
If you return an item without proof of postage and it is lost in transit we reserve the right not to issue a refund. Rear Brake: Shimano XT BR-M8000, Hydr. We offer a flexible returns policy and are happy to accept items back for a refund or exchange if they don't fit, you've ordered the wrong things, the items are damaged or faulty upon receipt or you simply don't like what you've ordered. These are both standard services at the Post Office and should arrive within a few days. Returns or exchanges. Shift Levers: Sram GX Eagleâ"¢ Trigger. Refunds will be made to the original payment method - this may take up to 10 days to appear depending on the method of payment. We are unable to offer a refund without proof of purchase. Believe it or not we do make mistakes on the odd occasion! Chain: Sram GX Eagleâ"¢. Cube reaction c62 race eagle speak. Only products that are faulty, damaged or not as described by ourselves are eligible for returns/exchanges. Crank Set: Sram X1 Carbon Eagleâ"¢ DUB, 32T, 175mm. We cannot accept returns without a completed returns form. Pedals: Not Supplied.
Please be honest when dealing with us, we will try our best to resolve any problem you have as it is in our interest to have a happy customer! We offer a 30 day returns period from the date of receipt. In these instances, we would always recommend using our own shipping services. Our returns address is: Infinity Cycles. Unit B Littleburn Business Centre, Mill Road, Langley Moor, Durham. Rear Tyre: Schwalbe Racing Ralph, Addix Performance, Kevlar, 2. Cube reaction c62 eagle 2018. We will refund up to £10 for private postage of faulty or damaged items. Colour grey´n´green. Remember it is your responsibility to ensure that returned items are packaged appropriately - any damage caused in transit [as a result of inadequate packaging] will be chargeable.
Disc Brake, (180/160). Once a faulty item has been used, or if the packaging has been damaged it can still be returned to us, however we - and the manufacturer - reserve the right to offer a repair, replacement or partial refund. If the item that has been received is faulty, damaged or not as described then we will cover the cost of return postage (up to £10) and offer a refund or exchange. If you are unhappy with your purchase we accept unused returns for replacement or refund within 30 days.
We can only refund the cost of 2nd Class Royal Mail or Standard Parcel for larger items. On returning items the original packaging should also be returned undamaged and as received. Of course we hope you are delighted with your new purchase, however you have a right to cancel your order for any item purchased through our website with or without reason, under the distance selling regulations for refund. Refunds will ONLY be given for damaged goods where no replacement product can be supplied. Front Derailleur: N/A. If you would like us to arrange a collection via courier, then we can do so at a cost of £50. Saddle: Natural Fit Active Race.
If the wheels on the bike you've ordered become untrue through use, or the gears need readjustment after initial use, this unfortunately not covered under warranty. Please ensure you ask for a certificate of posting as proof you have sent the package. If you have a question about a return or exchange please email us at: or telephone us on 01928 898011. Royal Mail do charge for issuing a certificate.
Stem: Newmen Evolution 318. You will have to pay the post office to return the goods but we will refund these costs to your card or send you a cheque for the value. Faulty Goods and Warranties. If you feel that the product you have purchased from Twelve50 Bikes has developed a fault then please contact us before returning goods as many problems may be solved without you incurring postage costs. Tape/Grips: CUBE Race SL Grip 29. Items that are damaged during a return as a result of inadequate packaging will be declined and returned to you, or charged for. If you would like to exchange an item, we will happily send out a replacement product once the original has been returned. If we have sent you a part which is different to what is listed on your invoice we will be happy to make an exchange and pay your first class postage costs for returning the item.
Goods must be in original packaging. Damage due to normal wear and tear, misuse, alteration to the product, or negligence is not covered under our returns policy and refund will not be given. We cannot accept any cycle warranty claim or return for incorrect pedal fitment or damage to crank arms caused by incorrect pedal fitment as described in the helpsheet supplied with all of our bikes. Please ensure that the service you use covers the value of the goods in the parcel. Unit A, 13 Yaxham Road. Frame: C:62 Monocoque Advanced Twin Mold Technology, ARG2, Tapered Headtube, PressFit Boost BB, Integrated Cable Routing, Boost 148, Dropper Post Ready. Returns & Exchanges Policy Summary. All goods purchased from Twelve50 Bikes are coved by a full warranty. Wheelset Fulcrum Red 55, 28/28 Spokes, 15x110mm / 12x148mm, Tubeless Ready. Goods must be returned within 14 days of receipt. For this reason, we may need to send your goods to the manufacturer for inspection before taking any action. Failure to do so could result in only a partial refund being issued. Size 15", 17", 19", 21", 23". Handlebars: Newmen Evolution 318.
Bikes must be returned in a securely packaged bike box. Returned goods must be adequately sealed in original packaging. Should you fail to be present for an arranged collection, you will be charged £20 to rebook. Faulty returns must be sent back for inspection before a refund will be issued. Contact us to arrange a courier collection, or make your own arrangements for postal/courier service. This must be wrapped in an extra outer layer. Bottom Bracket: N/A. Download and Print the returns slip.
Initial shipping costs are non-refundable. The duration of this warranty is at least 1 year but some manufacturers offer extended warranty. Please pack the item carefully in its original packaging. If the goods need to be returned: - Goods must be clean, as new in a saleable condition. It is your responsibility to ensure that the item is returned to us in a safe and secure manner, we suggest that you use a recorded postal/courier service. Goods must not be fitted or used. Seat Post: Newmen Evolution, 27. Seatclamp CUBE Varioclose, 31. If damage has been caused through wear and tear, improper care or some other factor beyond our control then it will not be covered. Please read and fully understand this policy before returning goods to us. Rear Derailleur: Sram GX Eagleâ"¢, 12-Speed.
There is no need to contact us before you make a return unless you think that our help and advice may avoid you having to return the goods (in the case of a fitting problem etc). We are unable to accept returns where the goods or packaging has been used, lost, damaged or is otherwise not in the condition you received it in.
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